General Terms & Conditions
Fastell Safety is a business in the Personal Protective Equipment industry that distributes PPE.
All references to “the Company””, “we”, “us” and “our” in these terms and conditions are deemed to refer to “Fastell” which is a Propriety Limited (PTY) LTD in the Republic of South Africa. All references to “you” and “your” are deemed to refer to any user and /or visitor of www.fastell.co.za (“Website”).
This website is run by Fastell Safety (private company) based in South Africa trading as Fastell Safety and with registration number 2022/359462/07 and Michael Blake. Address: 12 Simba Road Sebenza, Edenvale. Email: Michael@fastell.co.za Telephone: 011 873 9545
These terms and conditions (“Terms and Conditions”) govern your use of the website.
The Company permits the use of this Website subject to the Terms and Conditions (“Terms and Conditions”). By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.
You may only use the Website if you are 18 years of age or older. If you are under 18, you may use the Website only with the involvement of your parent or legal guardian.
You agree that you will not use any device, software or other instrument to interfere or attempt to interfere with the proper working of this Website. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Company representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
You may not display, publish, copy, print, post or otherwise use the Website and/or the information contained therein for the benefit of any other website without the express prior written consent of an authorised Company representative.
The contents of this Website, including any information, software, icons, text, graphics, lay-outs, images, sound clips, trade names, logos, trade-marks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to the Company.
No licence to or right in any of such contents is granted to or conferred upon you. Any unauthorized use, distribution or reproduction of the said contents is prohibited. To obtain permissions for the commercial use of any content on this site contact our eCommerce Manager at +27 11 873 9545 or e-mail sesana@fastell.co.za
Any person who accesses this Website or relies on this Website or on the information contained in this Website does so at his or her own risk. While the Company takes reasonable measures to ensure that the contents of this Website are accurate and complete, the Company makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of this Website or as to the accuracy, completeness or reliability of any information on this Website. All information provided on this website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law. The Company does not accept any responsibility for any errors or omissions on this Website. In addition to the disclaimers contained elsewhere in these Terms and Conditions, the Company also makes no warranty or representation, whether express or implied, that the information or files available on this Website are free of viruses, spyware, malware, Trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise or jeopardise the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way.
This Website may contain links or references to other websites (“Third Party Websites”) outside of our control, including those of advertisers. These Terms and Conditions do not apply to those third party Websites and the Company is not responsible for the practices and/or privacy policies of those Third Party Websites or the cookies that those sites may use. Notwithstanding the fact that this website may refer to or provide links to third party websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.
Fastell Safety shall take all reasonable steps to protect the personal information of users. For the purpose of this clause,
"personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be
downloaded from:
http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation
Customer details will be stored by Fastell Safety separately from card details which are entered by the client on PayGate’s
secure site.
For more detail on PayGate refer to www.paygate.co.za.
Card transactions will be acquired for Fastell Safety via PayGate (Pty) Ltd who are the approved payment gateway for all South
African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are
stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency
is
South African Rand (ZAR).
Fastell Safety takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this
website,
customer service and support, dispute resolution and delivery of goods via our Courier Partner only.
The company shall not be liable for any direct, indirect, incidental, special or consequential injury, loss or damages which might arise from your use of, or reliance upon, any material or content contained in, or inability to use, and/or unlawful activity on, the website and/or any linked third party website. You hereby indemnify the company against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website and/or any linked third party website.
The Company reserves the right to update and/or amend the Terms and Conditions from time to time and without any notice, and you are accordingly encouraged to check the Website regularly. Any such change will only apply to your use of this Website after the change is displayed on this Website. If you use this Website after such updated or amended Terms and Conditions have been displayed on this Website, you will be deemed to have accepted such updates or amendments.
We will use reasonable endeavors to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the Website or any part thereof with or without notice to you. The Company may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that the Company will not be liable to you in the event that it chooses to suspend, modify or terminate this Website.
These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
These Terms and Conditions of Sale govern the sale of products (“Goods”) by the Company to you via the Website. The Terms and Conditions of Sale are in addition to the terms and conditions of use of the Website, which can be posted or emailed to you on demand. Once you tick the box labelled “I accept”, these Terms and Conditions of Sale form a legally- binding agreement between you and the Company. You may contact us via email at sesana@fastell.co.za to obtain a full record of your transaction. We will in any event confirm all your purchase orders with you via email.
To place an order you will need to open an account which is made as quick, easy and as safe as possible for you. This will enable us to process your orders efficiently and accurately. Please follow the step-by-step process once you have added your items to your “shopping cart” and are ready to “check out”.
Payment can be made via the Website by:
- Online Payment – Credit/Debit Card, Instant EFT or Paypal
- Direct bank deposit (bank charges for customers account) or electronic funds transfer, in which event, you must make payment within 3 days of placing your order, and the Company will not execute the order until receiving confirmation that payment has been received. Please note that while we will accept cash payments (over the bank counter or cash payment via ATM, Fastell will not carry the bank charges for this type of payment. This will be for the customers account. An order will not be released until bank charges are settled in full.
Once you accept these Terms and Conditions of Sale, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
Our relationship and/or any dispute arising from or in connection with these terms and conditions of sale shall be governed by the laws of the Republic of South Africa. You agree to be subject to the exclusive jurisdiction of the South African courts.
Please see the general policies specific by product range.
This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for
all purposes
under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature
(12 Simba Road, Sebenza, Edenvale).
Fastell Safety may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Terms and Conditions of Sale
These Terms and Conditions of Sale govern the sale of products (“Goods”) by the Company to you via the Website. The Terms and Conditions of Sale are in addition to the terms and conditions of use of the Website, which can be posted or emailed to you on demand. Once you tick the box labelled “I accept”, these Terms and Conditions of Sale form a legally- binding agreement between you and the Company. You may contact us via email at sesana@fastell.co.za to obtain a full record of your transaction. We will in any event confirm all your purchase orders with you via email.
To place an order you will need to open an account which is made as quick, easy and as safe as possible for you. This will enable us to process your orders efficiently and accurately. Please follow the step-by-step process once you have added your items to your “shopping cart” and are ready to “check out”.
Payment can be made via the Website by:
- Online Payment – Credit/Debit Card, Instant EFT or Paypal
- Direct bank deposit (bank charges for customers account) or electronic funds transfer, in which event, you must make payment within 3 days of placing your order, and the Company will not execute the order until receiving confirmation that payment has been received. Please note that while we will accept cash payments (over the bank counter or cash payment via ATM, Fastell will not carry the bank charges for this type of payment. This will be for the customers account. An order will not be released until bank charges are settled in full.
Once you accept these Terms and Conditions of Sale, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
We take the security of your payment and personal information seriously. In this regard, you will be provided with a security certificate once you accept these terms and conditions of sale. All personal information that you provide to us is subject to our Privacy Policy, which can be faxed, posted or emailed to you on demand. However, due to the nature of the Internet, we cannot guarantee that your communications will be free from unauthorised access by third parties. Accordingly, we will not be liable for any loss or damages arising from third parties’ unauthorised access of your data.
Our relationship and/or any dispute arising from or in connection with these terms and conditions of sale shall be governed by the laws of the Republic of South Africa. You agree to be subject to the exclusive jurisdiction of the South African courts.
Returns Policy
Period: 0–7 days
Reason: Any reason
Refund: Full refund
Handling Fee: None
Notes: Must be unused and in original packaging
Period: 8–30 days
Reason: Change-of-mind
Refund: Refund less up to 10%
Handling Fee: Up to 10%
Notes: No fee if unopened
Period: ≤10 business days
Reason: Incorrect Stock/not fit for purpose
Refund: Full refund
Handling Fee: None
Notes: At our cost
Period: ≤6 months
Reason: Defective or unsafe
Refund: Repair / Replace / Refund
Handling Fee: None
Notes: At our cost
Online orders: You may cancel for any reason within 7 days of delivery. We will refund you in full, less the cost of returning the goods if you use our courier. No handling fee applies.
Direct-marketing sales: If you bought because of direct marketing, you may cancel within 5 business days of delivery for a full refund. No handling fee applies.
Our goodwill policy (all other purchases): You may cancel/return within 7 days of delivery for a full refund. No handling fee applies.
We also accept change-of-mind returns from day 8 up to day 30 after delivery. A handling/restocking fee of up to 10% may apply.
– No fee if goods are unopened in original packaging.
– If opened but unused and resalable, we may deduct a reasonable amount for use and necessary restoration costs (capped at 10% in ordinary cases).
– Returns must include all accessories and original packaging and be clean and undamaged.
These deductions follow CPA section 20(6). Return shipping for change-of-mind is for the customer unless we agree otherwise.
Defective/unsafe goods (CPA s55 & s56): Within 6 months of delivery, if goods are defective or unsafe, you may choose a repair, replacement, or full refund.
No fees and we cover return/collection. Not as described / wrong item / not fit for stated purpose (CPA s20): Within 10 business days of delivery, you may return for a full refund, with return at our risk/expense. No handling fee; only statutory deductions allowed where applicable.
We cannot accept returns where law/regulation prohibits returns for health or safety reasons once supplied (e.g., certain PPE if packaging is opened), or for custom/special-order items that conform to your specifications.
Refunds are made to your original payment method within 10 business days of receiving/inspecting the return (statutory timeframes continue to apply where they’re stricter). We’ll let you know if any reasonable deduction applies under CPA s20(6) and why.
Returns can be booked through us (we’ll quote a courier fee) or sent to:
12 Simba Road, Sebenza, Edenvale, 1609. Please include your order number and specify whether you would like a refund or exchange.
– Complies with Consumer Protection Act (68 of 2008) sections 16, 20, 55, and 56.
– Complies with Electronic Communications and Transactions Act (25 of 2002) section 44.
– Handling fees are limited to reasonable deductions and capped at 10%, ensuring compliance with CPA s20(6).
Delivery
We deliver to all cities in South Africa.
**Please note**
Courier companies do not deliver to P.O. Boxes or the post office, please provide a physical street address, thank you. The delivery is door to door.We no longer make use of the South African postal service due to unreliability.
Fastell makes use of Fastway Couriers as our preferred delivery partner.
Fastway delivers nationwide, with rates and services varying, based on the delivery address.
After adding your desired products to cart, please navigate to the checkout page for a live delivery fee calculation.
We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.
Delivery will take place between business hours, from 08:00 to 17:00. Please ensure that someone is present at the delivery address to receive and sign for the parcel.
Courier delivery:
Courier companies do not deliver to P.O. Boxes or the post office. Someone must sign the waybill when receiving the parcel. If you cannot be present at the delivery address a work colleague or member of staff may sign on your behalf. Please note that shopping centres, estates, mines, universities and large companies are difficult deliveries and will usually result in delayed delivery if specific address and details are not provided.
We please ask that someone be present at the delivery address during working hours to receive the parcel.
